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Report & Repair

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Service Centre > Report & Repair


  • Step 1

    Diagnose the problem

First, please select which service you are having problems with

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  • Step 2

    Resolve the problem Resolve Follow these simple steps to help resolve your issue


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Great, you have resolved your issue

You have told us your broadband is now working again, however should the issue recur, be sure to return to Service Centre to report the problem.

  • Step 3

    Report the problem


Thank you for reporting your issue.

Your issue reference number is {{responseForm.ticketId}}. We will perform further tests on your line and update you via SMS. You can also check the progress of this issue at any time by going back to the Service Checker.

Sorry we haven't been able to sort things for you yet. Please give us a few details so we can look into this for you. We should be able to fix your fault within a day of getting your information..


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Your details

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  • Step 3

    We can still help

We are unable to report a new fault as there is already a new repair in progress

We are working hard to correct the problem but you can track the progress through the Service Centre.

Services affected:






View full issue

We are unable to report a new fault as there is already a new repair in progress


If you need assistance regarding another problem, you can:

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Chat online with our support team

No need to pick up the phone - it's fast and free to chat to one of our expert agents right now.

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Sorry, all of our Live Chat agents are currently busy helping other customers. Please try our help site or Support Community

Let our community help

Ask a question. Get an answer! Our amazing community is online 24/7, making it the go-to place to get help fast.

Let an engineer fix it for you

Our team of Bright Sparks are highly qualified engineers whose sole aim is to make sure you can get the best out of your connected home.


Book your BrightSparks Engineer visit

Please complete this form to book your in-home visit. A £50 charge will be added to your next bill after the visit.

Amend your BrightSparks Engineer visit

Please complete this form to amend your in-home visit.


Select a time:  Please select an engineer appointment time slot

You will need someone to be at home for this appointment.

  • Step 3


Sorry you weren't able to resolve the problem. You can find the solutions to most problems by visiting our help site or Support Community, or if you prefer you can chat with one of our Tech Support Agents...

Let us fix it for you
Alternatively you can contact us here.

Phone support  Call us now

Please make sure you have your account details to hand when you call.

The average wait time is 10 minutes.

Free from your TalkTalk landline: 0870 444 1820

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You may be charged a premium rate for this call depending on your mobile provider and call plan.To save money we recommend you dial 0203 441 5550.