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Not receiving email on new email accounts

Update 12:10 25/02 - Some customers have reported that their recently created TalkTalk email accounts are not showing emails when accessed from www.talktalk.co.uk/mail. If you have recently created an email account and can't receive email then log in at webmail.talktalk.net. There's no need to call us if you are affected, we'll update you Online when this issue has been resolved.

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Slow speeds for some Fibre customers

Updated 16:15 27/02 Fibre customers connected to the Bridgend, Coleraine, Hastings, Londonderry/Meg, Peterborough Central and Upton Park exchanges may experience slow speeds at peak times. If you are affected by this issue don't call, check here and on the Community forums for updates.

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Browsing issues with the HG520s router

Updated 10:38 19/02 - A small number of customers with a HG520s router have reported internet browsing issues.

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Being aware of phone scams

Important advice to protect yourself from phone scams

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